Privacy Policy

At KG Bot, we value your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you use our chatbot application, interact with live agents, or communicate through our website and WhatsApp services.

1. Information We Collect

• Chat & Message Data: All messages, queries, and responses between you and KG Bot or our live agents. All messages are encrypted to ensure your privacy.
• Media Files: Documents, images, and videos you send or receive through the app. Access to storage and camera is used only for these purposes.
• Device & Technical Data: IP address, device type, operating system, and app usage information for service improvement and security.
• Notifications: The app may send push notifications about new messages or updates.

2. How We Use Your Information

• Provide automatic reply and live agent chat support.
• Send and receive documents, images, and files securely.
• Store encrypted chat history temporarily in Firebase for smooth conversation continuity.
• Send notifications for new messages or updates.
• Improve app functionality and user experience.

3. Data Protection & Security

We implement industry-standard security measures, including encryption, to protect your personal data. No transmission over the Internet is completely risk-free, but we take all reasonable steps to safeguard your information.

4. Sharing of Information

• We do not sell, trade, or share your personal information with third-party advertisers.
• We may share data with trusted service providers (e.g., Firebase) strictly for service delivery and chat functionality.
• We may disclose information if required by law or legal process.

5. Permissions Used

• Internet: Required for chat and live agent communication.
• Camera: To capture images or videos for customer support.
• Storage & Media Access: To send/receive documents, images, and videos.
• Foreground Services: To keep notifications and live chat active.

6. Your Rights

• You can request access to or deletion of your chat history and media files.
• You may revoke app permissions from your device settings, keeping in mind that some features may stop working.

7. Children’s Privacy

KG Bot is not intended for children under 13. We do not knowingly collect personal information from children.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

• Email: info@kgit.in
• Phone: 9467920335